Refund policy

At Baebling, we strive to provide high-quality jewellery and a delightful shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 7-day return policy from the date your order is delivered.

You may request a return within 7 days of receiving your order by contacting us at:

Email: muskansoni10131@gmail.com

Please include:

  • Order Number
  • Reason for Return
  • Photos of the Product (if applicable)

Once your request is approved, we will provide further instructions regarding the return process.

Exchanges

We also offer 7-day exchanges if:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • You wish to exchange it for another available product (subject to stock availability).

To request an exchange, please email:

muskansoni10131@gmail.com

Exchange requests must be made within 7 days of delivery.

Return Shipping

Once your return request is approved, we will arrange a reverse pickup wherever reverse pickup service is available.

Please note:

  • Reverse pickup will be attempted only from the original delivery address.
  • The product must be unused, unworn, and returned with its original packaging.
  • All tags, boxes, pouches, invoices, and complimentary items (if any) must be returned along with the product.

If reverse pickup is unavailable in your location, you may be asked to ship the parcel to our return address. Reasonable courier charges may be reimbursed upon approval.

Return Eligibility

To qualify for a return or exchange:

  • The request must be raised within 7 days of delivery.
  • The product must be unused and unworn.
  • Original packaging must be intact.
  • Original invoice or proof of purchase must be provided.
  • All complimentary gifts included with the order must also be returned.

Products that do not meet these conditions may not qualify for return or exchange.

Damaged, Defective or Incorrect Orders

If you receive:

  • A damaged product
  • A defective item
  • A missing item
  • An incorrect product

Please notify us within 48 hours of delivery by emailing muskansoni10131@gmail.com.

To process your request, please provide:

  • Order Number
  • Clear photographs of the product
  • A complete 360° unboxing video starting from the sealed package until the product is fully unpacked.

The unboxing video must clearly show:

  • The shipping label
  • The unopened parcel
  • The opening process
  • The product received
  • Any damage or defect

Claims submitted without sufficient evidence or after 48 hours may not be eligible for replacement or refund.

Baebling reserves the right to make the final decision after reviewing the evidence provided.

Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Earrings (unless received damaged or incorrect)
  • Customized or personalized jewellery
  • Gift cards
  • Products purchased during clearance sales or special promotional events
  • Products damaged due to misuse or improper handling after delivery

Refunds

After we receive your returned product, it will undergo a quality inspection.

If approved, your refund will be processed within 7 business days.

Prepaid Orders

Refunds will be credited to the original payment method used during checkout.

Depending on your bank or payment provider, it may take 3–7 business days for the amount to reflect in your account.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, refunds will be processed via bank transfer. You may be asked to provide your bank account details to complete the refund.

Please note:

  • Shipping charges (if applicable) are non-refundable.
  • Cash-on-Delivery handling charges (if applicable) are non-refundable.

Important Notes

  • Return and exchange requests must be made within 7 days of delivery.
  • Damaged or incorrect product claims must be reported within 48 hours of delivery.
  • Requests made after the applicable time limits may not be accepted.
  • Returned products must pass our quality inspection before refunds or exchanges are approved.
  • If any item or complimentary gift is missing from the returned package, the value of the missing item may be deducted from the refund amount.
  • Customers are requested to be available during the scheduled reverse pickup. Missed pickups may require a new pickup request and may delay the process.
  • Products purchased during flash sales, clearance sales, festival offers, or special promotional campaigns may not be eligible for return or exchange unless they arrive damaged or incorrect.

Contact Us

If you have any questions regarding our Return, Exchange & Refund Policy, please contact us:

Baebling

📧 Email: muskansoni10131@gmail.com

🌐 Website: www.baebling.in

📍 Return Address:
House No. 440, Shahpura Sector C,
Bhopal, Madhya Pradesh – 462016, India